FAQ

Our articulated dragons and Wiggle Buds are printed using PLA+, a non-toxic, biodegradable plastic derived from corn starch. However, they do contain small parts and articulated joints that could pose a choking hazard for very small children. We recommend them for ages 5+ and supervision is always advised.

• Silk: Has a high-gloss, metallic shine. The colours look vibrant and reflect light beautifully (perfect for Crystal Dragons).

• Matte: Has a flat, non-reflective finish. It looks clean, modern, and hides layer lines well (great for realistic skeletons).

• Rainbow: This filament changes colour as it prints! Every Rainbow Dragon is unique—we cannot control exactly where the colour change happens, so your dragon will be a one-of-a-kind gradient.

We print with high wall counts (thickness) to make them sturdy. However, 3D printed items have "layer lines" which can be weak points if forced. They are designed as fidget toys and display pieces, not rough-and-tumble action figures. Don't throw them at the wall (even if they have wings)!

No. PLA+ plastic can soften at temperatures above 50°C. On a hot Sydney day, a car dashboard can easily reach 70°C, which will cause your dragon to warp or melt. Please keep them in a cool, indoor environment.

Rainbow and "Dual-Colour" filaments work on a gradient.

• The Magic: As the printer runs, the filament slowly changes colour (e.g., from Blue → Purple → Pink).
• The Result: Every single dragon is unique! Small dragons might only show one or two colour shifts, while large dragons will show the full spectrum. We cannot control exactly where the colour change starts or stops, making your dragon truly one-of-a-kind.

Yes, slightly. Every phone screen and computer monitor is calibrated differently. We do our best to photograph our filaments in natural light to show the true colour, but please allow for slight variations between what you see on screen and the physical plastic.

We prefer .STL or .STEP files. If you have a different format (OBJ, 3MF), we can usually work with it. If you only have a 2D drawing or a physical part that needs reverse engineering, please contact us for a design quote.

PLA+: Standard for prototypes, visual models, and toys. Rigid and easy to print.

PETG: Great for functional parts that need some heat resistance and flexibility (e.g., brackets).

PA6-CF (Carbon Fibre Nylon): Our engineering grade material. Extremely stiff, heat resistant (up to 100°C+), and incredibly strong. Perfect for automotive clips, jigs, and end-use parts.

For our engineering materials (PA6-CF), we typically hold tolerances within +/- 0.2mm depending on the geometry and orientation of the part. If you have critical dimensions (e.g., a bearing fit), please let us know in your enquiry so we can tune the slicer settings accordingly.

Yes. Whether you need 1 prototype or 500 units, we have a farm of printers ready to run 24/7. Contact us for bulk pricing tiers.

We are based in The Hills District, Sydney. We are a proud Australian-owned business and everything is printed right here in our workshop—nothing is dropshipped from overseas.

• In-Stock Items: Dispatched within 24 hours.

• Custom Orders / "Made to Order": Please allow 2-5 days for production depending on the size of the print queue.

• Postage: We use Australia Post (Standard & Express options available at checkout).

If an item breaks due to a print defect or arrives damaged, you are entitled to a repair, replacement, or refund under Australian Consumer Law. We stand by our quality—if it's our fault, we fix it.

We cannot accept returns for change of mind on custom items. (some items where you set the colour such as our dragons do not count as custom)

• You may return these items within 7 days of delivery for a refund or store credit.
• Condition: The item must be unopened, unused, and in its original packaging.
• Shipping: Return shipping costs are the responsibility of the buyer. The original shipping cost is non-refundable.
• How to Return: Please email us to request a return authorisation number before sending anything back. Unauthorised returns may not be accepted.

Can I cancel my order?
You can cancel your order for a full refund if we haven't started printing it yet.
Please email us as soon as possible. If your custom model is already on the printer bed, we may not be able to cancel the order.